The appointment system is great at this surgery because you get to see a GP on the day. The doctor was really professional and caring. He spoke crearly and right to the point. The receptionist were lovely and informative! Much better than I expected
Was my first visit to the surgery a few weeks ago and I felt that the Dr was super understanding and took time to listen to me. He was very courteous and made me feel at ease. I then had to go see the nurse last week and she was also super nice and helpful
They write in their website they are open from 08.00 till 18.00 which is not correct. Also many online information isn't correct. Need really to reconsider the situation.
Very rude - had been in the appt for no more than two minutes, with the doctor barely talking to me, before being asked to leave even though I had one other quick question. "One concern per appt" is what I was told, same as the other reviewer said below. This is totally unrealistic, and I would have wasted far more of the doctor/practice's time if I had booked another appt for my brief question. Thankfully I won't need to go back as I've since transferred to a far friendlier practice. I also had to wait for over an hour before the prescription was finally sent over to the pharmacy.
The system doesnt work! To get an appointment, the waiting time is 2 weeks. For urgent issues you are required to turn up extremely early in the morning to be able to have a chance of being a 1 in 16 patient to see a doctor. Except today, patients are here early only to find they must wait a further 1 hour for the doctor to arrive! Yes they did leave an A4 notice on the door, but whos going to read that before they decide to visit? And on top of that, now Im signed in (at 8:30) I cant even go home and come back due to health and safety! So I get to waste time sitting here.UPDATE; no doctor arrived!Thanks to the staff I was able to see a doctor in another local surgery. I know things happen outside of our control but the communication between a late/no doctor and surgery was extremely poor especially as the waiting room was full of patientsTo be fair one doctor I have had the pleasure of seeing is very nice. However Ive also experienced a rather rude one too! Ive lived in a few areas in my time, and this surgery feels like the less loved cousin in the NHS family of surgeries.If I could give less than a star I would.
Cranfield Surgery is a UK Doctor based in Cranfield, East of England. Cranfield Surgery is located at 137 High St, Cranfield, Bedford MK43 0HZ, UK.
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